Simply choose your product, customize it to your liking, and proceed to checkout. After purchase, you’ll receive an email to submit your measurements.

If production hasn’t started, we’ll do our best to accommodate changes. Contact us right away if you need to update something.

You’ll receive a confirmation email followed by a link to submit your measurements. Once submitted, production will begin and we’ll notify you as your order progresses.

Not immediately. You’ll have time after placing your order to review our measurement guide and submit your details at your own pace. Just keep in mind — we can’t begin production until your measurements are received, so your delivery timeline starts from that point.

Yes, you'll receive an order confirmation by email, along with further instructions on how to submit your measurements.

You can personalize elements like fit, lapel style, jacket vents, pocket shape, pants pleats, cuffs, buttons, and more — each selection is designed to reflect your individual style.

Absolutely. You can choose between notched, peaked, or shawl lapels depending on the suit style and occasion.

Yes. Pants come with their own customization options, such as pleats, cuffs, and waistband preferences, tailored to your fit and comfort.

Each product listing includes our recommended customizations to help guide you. You can follow these suggestions or choose your own — and we're always here if you need help deciding.

All you need is a flexible measuring tape. A friend’s help is recommended for more accurate results.

No. Always measure over light, fitted clothing or directly over your body for the most accurate results.

Some measurements can be done solo, but for the best fit, we recommend having someone assist you — especially for back and shoulder measurements.

Don’t worry. We review each submission and may follow up if something seems off. Plus, we keep a human touch throughout the process to ensure accuracy.

After placing your order, you’ll receive a form showing each required field with visual guidance and instructions.

You can use either, but please specify which one you’re using in the form to avoid errors.

Production begins once we receive your completed measurements. You'll get an email with a secure link to submit them after placing your order.

Once measurements are submitted, production typically takes 3–5 weeks. You'll receive tracking info as soon as your order ships.

Not at the moment, but we're working on adding faster options soon. For time-sensitive orders, feel free to reach out and we'll do our best to accommodate.

We currently ship across North America, with international options coming soon. If you’re unsure about your region, contact us before placing your order.

Because each piece is made-to-order, we do not offer traditional returns or exchanges. However, if there’s an issue with fit or quality, we’ll work with you to make it right.

We offer a one-time alteration credit or remake on eligible orders. Reach out within 10 days of receiving your item and our team will walk you through the next steps.

Yes — if your order doesn’t meet our fit guarantee, we’ll cover local alteration costs up to a set amount or offer a partial remake depending on the situation.

Simply email us with your order number, photos, and a description of the issue. We’ll respond quickly to guide you through the process.

Production begins after we receive your measurements. From that point, your made-to-order garment typically arrives in 4–6 weeks, depending on complexity and shipping destination.

The clock starts once we receive your measurements. We’ll send you a reminder if they haven’t been submitted shortly after your order is placed.

Not at this time. Since each item is crafted just for you, we prioritize quality over speed — but we’ll notify you as soon as your order ships and provide tracking details.

We currently ship across North America. If you're located elsewhere and interested in placing an order, reach out and we’ll see how we can accommodate you.

Yes — we recommend dry cleaning your suit only when necessary to preserve the fabric and shape. Spot clean minor stains and hang garments after each wear to keep them fresh.

Store your suit on a wide, structured hanger in a breathable garment bag. Avoid plastic covers and never fold the jacket to prevent creases and shoulder warping.

Steaming is preferred for removing wrinkles — it’s gentle on wool and helps the fibers relax. If ironing, use low heat with a pressing cloth and avoid direct contact with the fabric.

Linen benefits from steaming and light wear to naturally soften. Tweed is more durable but should still be brushed gently after each wear and cleaned sparingly by a professional.